June 2021 Newsletter


Dear Industry Partners,


We are very excited about what's in store for the tourism industry! Although 2020 wasn't quite the year we expected, we are positive about the future. We have had a great start to 2021, and we look forward to working with you for a bigger and better tourism industry!


The iExchange Business Development Team would like to extend their warmest regards and they can't wait to see you soon! You may have noticed that we changed the newsletter name to "Industry Brew", we invite you to grab a cup of coffee, sit back and read the exciting news below, including all the stellar individuals and resorts who stood out in last year's awards.


To refresh your memory, our awesome iExchange Awards Programme was launched in 2019 as a way to acknowledge all the hard work you and your resort staff do to promote iExchange. These awards are as follows:

For more information on the awards, and how you or your resort can win, please click here



Time does fly while we're having fun because if you can believe it, we will be announcing the 2020/2021 winners in just a few weeks! The iExchange Awards Programme cycle is from July to end of June the following year to coincide with iExchange's birthday.


Are you or your resort in the running to grab the top prizes? Get those iExchange bankings and referrals going, make sure your resorts are performing both in terms of maintenance and guest experience, and nominate the peers who are true service champs!



Running a resort is a tough yet rewarding job! The Resort Diamond Rating Award serves to grade each resort from 1 - 5 diamonds, depending on standards, set criteria and whether your guests have the best experience while on holiday at your resorts!


To find out more about the different criteria and grades, please click here.


WHAT IS YOUR RESORT'S DIAMOND RATING? 

Although the 2019/2020 awards were delayed due to the government lockdown last year, our Business Development team still enjoyed visiting all of our industry partners in the latter part of last quarter!


Please click here for the 2019/2020 Resort Diamond Ratings. 


Your Business Development consultant either has or will be popping in to visit soon, to touch base and rate your resorts for the year 2020/2021.   



WHY DOES iEXCHANGE WANT AMBASSADORS? 

The resorts are already doing such a great job using iExchange and we wanted to reward you for your loyalty, hard work and excellent service by creating an Ambassador Programme.


This award goes to those who do the most to promote iExchange through bankings and referrals! The top 3 winners for 2020/2021 again each receive a holiday for two at the luxury bush paradise resort Thulani Game Lodge & Eco Estate in Limpopo, flights and car hire.


THULANI BUSH LODGE & ECO ESTATE IS A BUSH PARADISE DESTINATION IN LIMPOPO!   



Anyone can be an iExchange ambassador! Please click here to find out more about the ambassador awards. 


WHAT ARE THE PERKS OF BEING AN iEXCHANGE AMBASSADOR? 

Read all about the great benefits of being an iExchange Ambassador by clicking here.


2019/2020 AMBASSADORS AND WINNERS 

Well done to all the resort staff and managers who went out of their way to really shine and be true iExchange Ambassadors! We were pleased to be able to recognise many colleagues from different resorts as iExchange Ambassadors and look forward to seeing you all on the list again this year.


From all the Ambassadors, we then awarded the Top 3 ambassadors, who each won a holiday for two at the luxury Thulani Game Lodge and Eco Estate in Limpopo, car hire and flights to Durban! 

Congratulations to the 2019/2020 top 3 ambassadors winners -- enjoy your amazing bush holiday!


Top 3 Ambassadors and Winners


• Jon Kilroe-Smith - Club Mykonos

• Garth Green - Mtunzini Forest Lodge

• Ian Jansen van Rensburg - Sondela Resort


Click here to read more. 



We have so many true industry heroes across all resorts and we love to be able to recognise and set these staff apart. These individuals are true champs who go above and beyond to meet customer expectations! These individuals are nominated by their peers or their Business Development consultant.


Please click here for the 2019/2020 Service Champions.

 

Read more below on how to become a service champion or nominate someone deserving.


WHAT DOES IT TAKE TO BE A SERVICE CHAMPION? 

This award recognises individuals who are passionate about what they do, and who always put the customer first. Read more about what it takes to be a service champ here. 





The wait is finally over! These hospitality awards are given to resorts based on the review of customer feedback alongside our own collected data. Resorts are rated among 3 separate levels and each resort gets a badge to display on their resort's rating (diamond grading) plaque.  Please click here for more information. 


That's a whole lot of happy news for this year's first newsletter. We can't wait to see you soon. If you've got any queries don't hesitate to get in touch with your Business Development Representative on business@iexchange.net or give us a call on 0861 773 4357. 


Kind regards,

The Business Development Team













 















 




 

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