Dear Industry Partners,
Greetings! The iExchange Business Development Team has hit the road for their regular visits, so we'll see you at your resort soon!
In other super exciting news, the iExchange Awards Programme winners for the 2020/2021 season have been selected and the team will be handing out the awards to their respective recipients during their resort visits. We will announce all the winners in the next newsletter so watch this space!
In this update, we've included a short summary of the awards programme as well as your perks of being an iExchange ambassador, and why we give the best value to your timeshare owners. We have also launched one of our exciting resort partner benefits - Post Stay Surveys! Read more below.
Here's a breakdown of our awards programme categories and links to more information:
SALES EXCELLENCE AWARDS - An award that recognises you or your staff members who always go the extra mile for your guests!
iEXCHANGE AMBASSADOR AWARDS - Being an Ambassador means promoting iExchange to your owners, going the extra mile with customer service and encouraging your guests to bank their week/s.
RESORT RATING AWARDS - Awarded to each resort based on an annual on-site assessment.
HOSPITALITY RATING AWARD - Awarded to each resort based on the review of customer feedback. This includes guest experience, customer feedback, visitor reviews and comments.
In case you missed it, here are last season's winners.
The perks of being an iExchange Ambassador
Provided that you or any of your staff members meet the baseline qualifying criteria of being an iExchange Ambassador, you enjoy exclusive industry perks!
This includes:
• Free exchanges
• Access to last-minute and seriously low rental rates
• Travel assistance with
- Flights
- Car Hire
- Hotel Bookings
- Cruise Bookings and Discounts
Why iExchange offers the best value for your owners
We believe that iExchange offers the best value over any other timeshare exchange companies.
Post Stay Surveys launch
We all know that guest satisfaction is key to your resort's ongoing success, which is why it's important to get their feedback about how they enjoyed their holiday at your property. Post stay surveys are a great way to make sure that you are meeting guest expectations in every way. It is also a great tool to gauge which area you need to improve, if any.
As part of your benefits of being an iExchange partner resort, we can set one up for you free of charge!
Please click here for more information on Post Stay Surveys.
If you've got any queries don't hesitate to get in touch with your Business Development Representative on business@iexchange.net or give us a call on 0861 773 4357.
Until next time!
Kind Regards,
The Business Development Team
