January 2022 Industry Brew

Dear Industry Partners,

What better way to usher in a new year than by celebrating YOU? That’s right, the results for the 2020/2021 iExchange Awards are in!

The Business Development team recently concluded the last resort visits for 2021, handing out awards, certificates and tokens of appreciation to all the winners, including the top iExchange Ambassadors, Service Excellence Awards and Resort Diamond Ratings. We also celebrated the recipients of our first ever Hospitality Awards! 

Without further ado, read on to find out who the top performers were in 2021! 

A huge congratulations to 2021's top 3 iExchange Ambassadors! Your drive and dedication to promote iExchange to your owners and guests are truly remarkable.              

The Top 3 Ambassadors for 2020/2021 are as follows

  • Luette Engelbreg
    Bushtime at Mabula, Limpopo

  • Ursula Humphries 
    Champagne Valley, Drakensberg

  • Nicole Brenan
    Durban Spa, KwaZulu-Natal

These deserving winners each won a luxury holiday for 2 at Thulani Bush Lodge and Eco Estate in Waterberg. Read more. 

Click here to find out more about how YOU can be the next top iExchange Ambassador! 


iExchange is excited to release the Resort Diamond Ratings for 2020/2021. All resorts are graded between 1 – 5 diamonds based on an annual on-site assessment.

For the complete list of this year's Diamond Ratings Awards, please click here. 

For more information on the Resort Diamond Ratings Awards,  please click here. 

Our first batch of Hospitality Awardees is here! We launched this new programme during the last awards cycle (July 2020 to June 2021). These awards are given to the resorts highly rated by guests through customer feedback, reviews and comments.

Click here to find out who are your Game Changers, Influencers and Socialisers! 

To find out more about the Hospitality Awards,  please click here. 

All hail our industry heroes! A huge congrats to the Service Excellence Awardees, who go above and beyond to make sure they consistently deliver the highest service standards!

Please click here for the complete list of the iExchange Service Excellence Awardees.

To find out more about this award,  please click here

We hope these awards and winners have inspired you to do even better next year!

Remember, the iExchange Awards Programme cycle is from July 2021 to June 2022, officially starting on 01 July every year to coincide with iExchange’s birthday.

May you and your loved ones have a safe and wonderful year ahead!

The Business Development team would like to thank all of you, our partner resorts for giving your all in 2021. Despite the challenges and obstacles, the tourism and hospitality industry is facing a bright future thanks to all your hard work!

See you all soon!

Kind regards
The Business Development Team


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